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Refund Policy

1. Eligibility for Refund or Replacement

You may request a refund or replacement if:

  • You receive the wrong product.

  • The product is damaged during delivery.

  • The package reaches you opened, torn or significantly damaged.

  • The quantity received is different from what was ordered.

All requests are subject to verification by Crazzy Krunch.

2. Reporting an Issue

If there is any issue with your order, please contact us as soon as possible after delivery.

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To help us verify the issue, we may ask for:

  • Order number

  • Photographs of the product

  • Photographs of the outer and inner packaging

  • A short video, where required

Please keep the original packaging until the issue is resolved.

3. Food Product Return Policy

Since makhana is an edible food product, we generally do not accept returns once the package has been opened or used, except where the product delivered is incorrect or received in damaged condition.

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Returns based only on change of mind or personal preference may not be accepted.

4. Natural Product Variations

Makhana is a natural agricultural product. Slight variations in size, shape, colour and texture may occur between individual pieces and different batches.

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Such normal natural variations will not normally be considered a product defect or valid reason for refund.

5. Cancellation Before Dispatch

Customers may request cancellation before the order has been packed or dispatched.

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Once the order has been shipped, cancellation may not be possible. If cancellation is approved before dispatch, any eligible prepaid amount will be refunded through the applicable payment method.

6. Refund Processing

Once your refund request is approved, the refund will normally be processed to the original payment method used for the purchase.

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The time taken for the amount to appear in your account may depend on your bank, card issuer or payment service provider.

7. Replacement

In eligible cases, Crazzy Krunch may offer a replacement instead of a refund.

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A replacement may be provided when:

  • The wrong product was delivered.

  • The product was damaged in transit.

  • The received product is verified to be unsuitable due to a genuine packaging or quality issue.

Replacement is subject to product availability.

8. Incorrect Delivery Information

Customers are responsible for providing the correct delivery address, phone number and PIN code while placing an order.

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Refunds may not be provided for failed deliveries caused by an incorrect or incomplete address, an unreachable customer, or other incorrect information provided at checkout.

9. Non-Refundable Situations

Refunds will generally not be provided for:

  • Change of mind after delivery

  • Opened or consumed products without a verified quality issue

  • Minor natural differences in makhana size, shape or colour

  • Damage caused after delivery due to improper storage

  • Orders delivered correctly according to the customer's order

10. Contact Us

For any refund, replacement or order-related issue, please contact us:

Crazzy Krunch
Email: Sales@crazzykrunch.com
Website: www.crazzykrunch.com

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